You can always be misunderstood
There are two aims in any conversation: unambiguous expression of your own position and complete comprehension of the other person’s views. We should always remember that neither of these is a realistic goal.
Improve rapport by allowing silences
Clients’ perceptions of rapport may be enhanced by silences. Therapists who are uncomfortable with silence should remind themselves that their client’s interpretation of the silence may be much more positive.
Closed questions can be supportive for clients
Judicious use of open & closed questions can empower clients. Restricting the range of responses when some are inappropriate or unavailable demands more of the therapist, but can be more supportive for the client.
Slow speech makes for clear communication
Speaking more slowly can improve communication between therapist and client. Slow speech is more comprehensible and more considered.
Writing when you speak preserves eye contact
Writing only when you are speaking maintains normal eye contact. This serves to normalise the interaction, reassures the client that they have your attention and that you are writing what they are saying.
Disclosure is promoted by permission not to speak
Giving clients permission “not to speak†encourages disclosure. Explicitly granting the freedom to subvert our power frees the client to tell us what they need.