You can always be misunderstood
There are two aims in any conversation: unambiguous expression of your own position and complete comprehension of the other person’s views. We should always remember that neither of these is a realistic goal.
Use your casenotes as a Foley file
Making notes of information incidental to the case enhances interactions. The more personal details you retain, the more intimate the interaction and the greater the sense of personal attention.
Slow speech makes for clear communication
Speaking more slowly can improve communication between therapist and client. Slow speech is more comprehensible and more considered.
Eye contact tells you when to speak
Steady eye contact from a client is your prompt to speak. Attending to eye contact helps us to minimise interruptions of the client’s train of thought and to be more comfortable with silences.